Serve IT Solutions provides end-to-end managed services for companies of all sizes. Our Services include multiple levels of 24x7x365 monitoring and on-site support. We do abide by the SLA, in ensuring the entire system under purview is up and running at optimal levels. Clients can get a full view of the health of their network through the integration of our Network Operations Center (NOC) with our Trouble-Ticketing system.
Monitor and Maintenance
After having deployed a complex solution successfully to monitor the heterogeneous or homogeneous network, ensuring the solution’s availability 24x7 is very important. Without having a continuous monitoring of the solution, the network could become unstable and could potentially disrupt the services provided to the end-users. In order to make the services available to end-users continuously, a managed solution is required, and Righteous is well equipped.
Serve IT Solutions the required personnel who are well trained for monitor and maintenance of the solutions at a fraction of the cost of a full time engineering resource directly employed by you. And we ensure the knowledge know-how is well maintained and takes the complete responsibility.
Our services include the continuous monitoring and maintenance at on-site or remotely from our office. We provide the complete system maintenance services, to name a few:
• Install/Un-Install of the software patches accordingly
• Configuring the new services
• Test environment preparation
• Back-up and restore
• Daily/Weekly/Monthly reports of the work accomplished, in progress etc
• Ensuring all the services and systems are running
• Monitoring the critical computing resources (CPU Usage, RAM Usage, HDD Usage etc)
• Reboot and bring up the services on need basis
• Providing the performance reports of the systems/services
• Documenting the Hardware and Software changes (Patch applications)